April 7, 2011 - ISO20000
Lesley Griffiths, Assembly Member for Wrexham, has commended IT experts MWL Systems for joining an elite group of brand names and becoming the first company in Wales to achieve ISO 20000, a world-recognised quality of service standard.
ISO 20000 is an IT quality of service accreditation that enables companies to demonstrate their excellence in information systems management. Introduced in 2005, the standard has become a competitive differentiator, ensuring that companies who hold it can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
Currently, there are only 54 companies in the UK who have achieved the high standards necessary to attain ISO 20000 accreditation, and these are mainly the big industry players such as IBM, Hewlett Packard and BT.
Officially presenting the special certificate, Lesley Griffiths AM, said: “Through my work I am very aware of the levels of technological excellence we have in Wales, and MWL Systems’ accreditation with this world-class standard is proof of this.
“MWL Systems’ achievement exemplifies a medium sized company’s determination to be a leader rather than a follower, to ‘think big’ and be at the forefront of technology, and above all, have the drive and commitment to time and time again give their clients the first class IT services and infrastructure they need in today’s challenging business environment.
“The company is a prime example of the exceptional levels of IT provision we have right on our doorstep.”
Managing Director of MWL Systems, Patrick Kingsley-Williams, said: “In a highly competitive market at the cutting-edge of technology, we are extremely delighted and proud that our company has been recognised in this way, achieving one of the highest levels of accreditation, and earning our place amongst the bigger players in the world of IT.
“Quality has always been in the DNA of MWL Systems’ ethos and organisation, and having been assessed to the ISO 9001:2008 standard for over ten years, this is further evidence that in today’s challenging economic climate, we are delivering the most effective, efficient and technically advanced IT systems and processes, based upon industry leading products and best practice. Essentially, achieving ISO 20000 is tangible proof of the commitment of our staff to delivering a world-class service to our customers.”
MWL Systems, based in Llay near Wrexham, has been at the forefront of strategic IT business planning for over 26 years, with clients based throughout the UK. The company boasts numerous professional accreditations and is renowned for investing in both its team of experienced consultants and engineers and its professional accreditations.
Affiliated with industry leaders such as Dell and Microsoft, MWL Systems is the only VMWare Enterprise Partner in North Wales and one of only three Dell Certified Partners in the whole of Wales.
Lesley Griffiths AM, pictured with the ISO 20000 certificate, together with MWL Systems Directors Peter Young and Patrick Kingsley-Williams and Operations Manager Paul Bachen.
Patrick engages Lesley in boardroom discussions on the merits of IS0 20000.
